studyfella.com will issue a refund to you only according to these Terms. studyfella.com offers a 14-day money back period for Papers less than 20 pages and a 30-day period for Papers more than 20 pages (”Refund Period”). Refund Period begins on the date of Client`s order deadline and expires on the last day of the Refund Period. In case you are not satisfied with any of the Services, you can submit a refund request according to these Terms within the Refund Period. Once the Refund Period elapses, studyfella.com will not refund any amounts paid. Refund period can be extended to 180 days in exceptional cases if plagiarism is confirmed.

Should the Client’s order be canceled by Website at the halfway point to the Client’s deadline or later, Client is entitled to a 30% refund or a 100% compensation to the Bonus Balance. In the event of order cancellation, the funds will be debited back only to the account of the initial payment within 5-7 business days from the time of cancellation request.

In other case studyfella.com assesses refund requests on a case-by-case basis as there are usually unique reasons as to why a refund request is made. Please note that if you request a refund, we may require documented proof that the quality of your order is low (e.g., scan copy of your instructor’s feedback, plagiarism report, etc.). Should you feel it necessary to make a refund request, we will immediately forward your order to our Quality Assurance Department. After comparing their findings with the reasons for dissatisfaction, the necessary corrective actions will be taken. Any refund request must be made within the Refund Period. 

In case studyfella.com reimburses the money because of mistakes or some irrelevance to the initial instructions, our Quality Assurance Department, at its sole discretion, evaluates the quality of the Paper and refunds an amount comparable to the percentage of incorrect content in the Paper and mistakes present in it.

studyfella.com provides various methods of contact (i.e. email, telephone, message board) to facilitate communication between you, us and the writer assigned to complete an order. Using any of these methods, our Customer Support Center is available to you at any time and will respond to any refund request or other issue promptly. However, if such a request is not received using any of the aforementioned methods within the Refund Period, studyfella.com will not be obliged to honor or consider the above said request.

Should the Paper delivery be delayed due to unexpected circumstances, from the side of studyfella.com, we may provide compensation for the breach of the order deadline in the form of a credit or a discount to be used towards your next order with us. Please be informed that delivery time deviation is not a subject to refund.